Assistant Manager - Project Management
Genpact
5 - 10 years
Chennai
Posted: 3/5/2025
Job Description
Responsibilities
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Manage Relationship with Client, Business team, Biz IT organization, corporate team, and other stakeholders. Drive IT Governance meeting with client IT, business teams
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Escalations/issues are proactively identified, addressed, and closed with documentation
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Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
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Ensure Zero Major Incidents due to hygiene issues for the account/s
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Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and IT leaders as and when required
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To enable the conduct of Infosec compliance audits across all accounts/s
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Ensure 100% SOW compliance for all accounts in account
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Ensure all SLA metrics are met as per agreed SLA norms
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Actively participate in NC closure / Risk mitigation
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Ensure effective Business Continuity Planning & delivery
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Proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documented.
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Partner with internal Audit teams to help enhance proces
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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