Assistant Manager - Life, Annuities, & Health Insurance Operations
Genpact
5 - 10 years
Gurugram
Posted: 03/09/2024
Job Description
Responsibilities
• Managing 20 to 25 resources and keeping an engaged workforce
• Drive Continuous Improvement
• Develop a strategy for team to reach organization goal
• Communicate clear instructions to team members
• Monitor team members and able to provide guidance whenever needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Rapport building with the internal & external stake holder
• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
• Ensure that the highest possible levels of customer service are delivered at all times
• Assist the Manager as and when necessary to make the business run effectively and efficiently
• Ensure the team serves all products to company and brand specification
• Drive Process improvements
Qualifications
Minimum qualifications
• Any graduate except B. Tech and Technical Graduation & Law
• strong written and verbal communication skills
• Relevant experience in team handling for New Business operations for Life/Annuities/Health Insurance
• Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
• In depth knowledge of the process
Essential Skills
• Good analytical and problem-solving skills
• Ability to communicate verbally and through emails/Phones with businesses
• Proven ability to build effective working relationships with clients & internal stakeholders
• Project Management and ability to manage multiple priorities
• Positive attitude with a focus on continuous process improvement and an open mind to change
• Highly motivated and committed
• Passion for working with people
Technical Skills
• Insurance knowledge and ability to understand and interpret Insurance terminology
• Well versed with MS Excel, MS Word, MS PowerPoint
• Ability to do root-cause analysis for process gaps highlighted
• Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
• Ability to crunch data, possesses data driven & fact-based approach
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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