Assistant Manager - Lean Digital Transformation
Genpact
5 - 10 years
Jodhpur
Posted: 3/24/2025
Job Description
Responsibilities
Work with Ops leads Vertical Leads and customers to design, implement and drive Value
Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
Work with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities.
Work closely with Operation and Functional Teams to identify process bottlenecks,
conduct root cause analysis and implement process improvements & digital solutions across the business or organization.
Support the aligned teams in their Lean Journey for continuous improvement and operationalize the Lean Approach
Identify process improvement opportunities by conducting VSM, Gemba and floor walks.
Conduct Lean Action Workouts, Kaizen events together with Operations and Customers
Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same.
Lead and deliver Lean Digital projects that improve end-to-end processes and driving significant business impact for customers.
Work closely with Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization.
Conduct Quality Awareness and Lean Trainings within the organization
Initiating and leading projects that improve end-to-end processes.
Setting, validating, and auditing measurement systems to deliver business impact.
Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives.
Supporting Transition teams in volume analysis, metric base lining and target setting for new processes
Driving Standardization and Global Best Practices within the organization
Interact with Clients to understand Key business Priorities and Opportunity dentification.
Build detailed communication plans and work with significant communication and
design teams to deliver impactful creative output and ensure timely adherence to those plans.
Preferred Qualifications
Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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