Assistant Manager - Fraud Chargeback
Genpact
5 - 10 years
Gurugram
Posted: 3/24/2025
Job Description
Responsibilities
:Experience with US market Chargeback and Disputes.
Good understanding of financial products like representment, Fraud, Disputes, Chargebacks, Pre-Arbitration etc. is required.
Managing the end-to-end process for US FI Chargeback and Disputes cycles.
Supports interfaces with different internal and external stakeholders.
Ability to apply problem solving and investigative techniques and other issues
Establish strong relationship with onshore counterparts such as custodians, should be capable of handling Onshore Queries and Issues.
Qualifications
Minimum qualifications
Any Graduate (PG an added advantage)
Flexibility of shifts and to work overtime hours as per business requirements.
Relevant work experience in a supervisor role is a must.
Previous experience in a middle/back office in financial services firm.
Competencies
Effective verbal and written communication skills.
Effective probing & root cause analysis skills
Good knowledge of MS Excel is required.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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