Assistant Manager - Deductions
Genpact
5 - 10 years
Gurugram
Posted: 17/12/2024
Job Description
Responsibilities
Manage the OTC Claims portfolio and maintain strong customer relations.
Respond to customer emails related to payment / dispute status.
Determine if the disputes are valid and issue credit memos (If valid dispute)
File Claim of payment in customer Portals if Disputes are invalid.
Process & match CSBs
Raise workflow request to Claims Team for investigation, coordinate, check status and close disputes.
Manage deductions: classify, split, deduct from invoices, register claims.
Contact customers regarding rejections
Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and returns.
Handle order release based on the criteria.
Analyze customer we pay and deduct customers to initiate payments.
Obtain data from customers, freight forwarders and business units.
Handle order release task
Co-ordinate with collections/ Cash Apps to seek and provide details.
Investigate on disputed lines and provide the documentation.
Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers.
Should be able to independently manage assigned targets for calls & aged AR claims.
Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes.
Research any full open invoices which customers have disputed.
Support team priorities and initiatives and effectively manage workload.
Assist in SOP (Standard Operating Procedures) creation and updating.
Deliver the required data for audit purposes.
Ensure Key Metrics are met, and service is delivered to end users as expected.
Daily usage of clients tools for the assigned activities
Implement improvements to current processes.
Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls.
Lead and participate in conference calls with Country / Regional Financial Managers.
Participate in governance meetings at country / region level.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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