Assistant Manager, Retirement Services (Compliance Testing)

Responsible to handle High Complex Testing, research and reporting as aligned.

Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT.

Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance.

Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline.

There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions.

Support meeting Service Level Agreements for TAT, utilization, productivity & quality.

Maintain and analyze process queue status and reports as assigned.

Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned.

Handle query resolution for new hires in the group as assigned.

Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.