ASSISTANT LOYALTY MANAGER

Job Summary: As an Assistant Manager in the Loyalty Marketing department, you will play a critical role in developing and executing loyalty programs to enhance customer retention, engagement, and satisfaction. You will be responsible for creating and implementing strategies aimed at maximizing customer loyalty and driving revenue growth. This position requires a strong blend of marketing, analytical and communication skills.

Key Responsibilities:

1. Loyalty Program Development/Management:
• Collaborate with cross-functional teams to design, develop and launch effective loyalty programs.
• Analyse market trends, customer behaviour and competitive offerings to enhance existing programs.
• Develop innovative loyalty initiatives to attract and retain customers.
2. Mobile App Management/ Engagement
• Manage and maintain iOS and Android apps, ensuring timely updates and bug fixes.
• Collaborate with cross-functional teams (design, development, QA) to implement new features and enhancements.
• Analyse app performance, user feedback, and market trends to inform product decisions.
• Develop and implement app marketing strategies to drive user engagement and downloads.
• Ensure app compliance with platform guidelines (Apple App Store, Google Play Store) and company policies.
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3. Customer Engagement:
• Create and execute customer engagement strategies to foster long-term relationships.
• Develop personalized communication and marketing campaigns to target specific customer segments.
• Monitor and analyse customer feedback and metrics to optimize engagement efforts.
4. Data Analysis and Reporting:
• Utilize data analytics tools to track and analyse loyalty program performance.
• Generate regular reports on key performance indicators (KPIs) and present findings to stakeholders.
• Identify areas for improvement and make data-driven recommendations.
5. Promotion and Campaign Management:
• Plan and execute promotional campaigns to incentivize loyalty program participation.
• Collaborate with Agencies and creative teams to create compelling promotional materials.
• Monitor campaign results and adjust strategies as needed.
6. Customer Insights:
• Conduct market research and customer surveys to gain insights into customer preferences.
• Use customer data and feedback to refine loyalty program offerings.
• Stay updated on industry trends and best practices in loyalty marketing.
7. Cross-Functional Collaboration:
• Work closely with the sales, product development, and customer service teams to align loyalty initiatives with overall business goals.
• Collaborate with IT and data teams to ensure seamless integration of loyalty program technologies.
• Manage the developments on the DeltinOne app and ensure constant engagements

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field. A Master's degree is a plus.
• Proven experience (4+ years) in loyalty marketing, customer retention, or a related role.
• Strong analytical skills with proficiency in data analysis tools and reporting.
• Excellent communication skills, both written and verbal.
• Creative thinker with the ability to develop innovative loyalty strategies.
• Proficiency in using customer relationship management software SMS portals and loyalty program platforms.
• Strong project management and organizational skills.
• Ability to work effectively in a collaborative, cross-functional team environment.
• Knowledge of the latest trends and best practices in loyalty marketing.

This Assistant Manager position in Loyalty Marketing offers the opportunity to make a significant impact on customer retention and company growth. If you are a results-oriented, analytical thinker with a passion for customer loyalty, we encourage you to apply and join our team.