Assistant General Manager

Job Description AGM (Assistant General Manager) Client Service

Location: Andheri (East), Mumbai

Working Hours: 9:30 AM 6:00 PM

Working Days: Monday to Saturday

Reporting To: EVP

Qualification: Graduation / Post Graduation

Experience: 8 15 Years

Preferred Industry: Capital Markets / Financial Services (DP, Broking, RTA, Merchant Banking)

Budget: Upto 7 LPA

Role Overview:

We are seeking an experienced AGM Client Service professional to oversee client servicing operations related to listed and unlisted companies, manage regulatory compliance requirements, and lead a team responsible for delivering efficient client support. The role requires strong coordination with clients, intermediaries, and internal teams while ensuring timely service delivery.

Key Responsibilities:

Client & Company Handling

• Manage operational activities related to Listed and Unlisted Companies.
• Handle dematerialization, master corrections, and signature verification for unlisted companies.
• Prepare and monitor compliance reports, weekly reports, and quarterly compliances for listed companies.

Corporate Actions & Compliance

• Coordinate corporate actions, postal ballot processes, Annual General Meetings (AGM), and Extraordinary General Meetings (EGM).
• Ensure adherence to regulatory timelines and compliance requirements.
• Assist in implementing regulatory guidelines and procedures.

Client Relationship Management

• Interact regularly with clients to understand service requirements and improvement areas.
• Handle client escalations independently.
• Coordinate with intermediaries such as Merchant Bankers, Stock Exchanges, Depository Participants, SEBI, NSDL, and CDSL for resolving client queries.

Dividend & Shareholder Services

• Coordinate dividend processing and related activities.
• Handle shareholder grievances, especially for physical shareholders visiting the office.

Business Development Support

• Support cross-selling initiatives for services such as:
• I-Vote services
• Video Conferencing (VC) services

Team Leadership

• Lead and manage a team of Client Service Executives.
• Guide and support team members in resolving operational and client-related issues.
• Ensure timely and quality service delivery to clients.
• Coordinate with internal departments to resolve client queries and operational matters.

Key Skills & Competencies:

• Strong Leadership & Team Management skills
• Excellent Problem-solving and decision-making ability
• Knowledge of Primary and Secondary Capital Market products
• Strong liaising and coordination skills with regulatory and market intermediaries
• Proficiency in MS Excel, MS Word, and PowerPoint
• Good English communication skills (written & verbal)
• Understanding of capital market regulations and compliance frameworks