Assistant Facility Manager - Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Soft Services - Manager

Overview

We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location.

Required Qualifications

• Bachelor's degree
• 3-5 years of facility management experience with soft services focus
• Knowledge of industry standards and relevant regulations
• Microsoft Office Suite proficiency
• Strong communication skills
• Ability to manage competing priorities in fast-paced environments
• Fluency in English and Hindi; Marathi knowledge beneficial

Preferred Qualifications

• Professional certification (FMP, CFM)
• Health and safety compliance expertise
• Vendor management capabilities
• Smart building technology familiarity

Key Responsibilities

Operations

• Manage day-to-day soft services including housekeeping, pest control, and reception
• Monitor service delivery against established standards and SLAs
• Conduct regular inspections and audits of soft services to identify improvement areas
• Implement standardized operating procedures ensuring compliance with client policies
• Respond immediately to critical performance incidents and coordinate follow-up actions

Leadership

• Lead the soft services FM team including on-site vendor personnel
• Foster high staff morale, trust, and work ethics
• Create an environment that supports teamwork and performance excellence
• Mentor team members and facilitate professional development opportunities
• Encourage innovation and initiative-sharing within the team
• Perform role of training coordinator

Client Relations

• Build credible relationships with clients and business unit stakeholders
• Maintain communication to sustain healthy business relationships
• Act as liaison between clients, service providers, and internal teams
• Resolve issues effectively through clear communication

Contract Management

• Drive excellent implementation of all contracts at assigned sites
• Collaborate with Sourcing teams to manage vendor performance
• Support selection, training, and supervision of service staff and contractors

Financial Oversight

• Contribute to budget planning and cost control initiatives
• Drive financial targets and control requirements across all sites
• Prepare standard periodic reports as required

Compliance

• Uphold health, safety and environmental standards
• Implement sustainable facility practices
• Ensure regulatory adherence

Working Conditions

• Office-based with regular facility walkthroughs, six days working
• Occasional evening or weekend availability for emergency situations

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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