Assistant Customer Service Manager - Freight Forwarding (Kochi location)

JOB DESCRIPTION (FEMALE CANDIDATE ONLY)

To ensure the quality of customer service department across all branches of TradeRoute Logistics.

Interacting with shipping lines, airlines, vendors and customers on a daily basis to ensure quality customer service and smooth operations in day to day business.

To carry out the daily tasks to perfection through direct and indirect means of communication.

To perform accurate and timely data entry in the prescribed software.

Ensuring data integrity and quality in the documentational aspects.

Maintain daily status reports and create other reports as and when asked to.

Ensuring file and document compliance.

Process flow execution, monitoring and optimization.

Customer liaison, feedback, and reporting to ensure customer satisfaction and retention.

Track and trace of shipments and provide timely update to sales department.

Dispute handling with a solution-oriented approach as and when required.

Ensure customer confidence and protect the business by keeping confidentiality of information.

To provide assistance to the senior management in any tasks pertaining to the organization.

To give administrative assistance to the MD when advised to.

Any additional responsibility as per the discretion of the management.

Additional Notes

The ideal candidate is a people person, a team player, who is outgoing, energetic, and positive with a willingness to learn and expand one's horizon and grow with the organization.

Office working hours

Monday to Friday 0930 HRS to 1800 HRS

Saturdays (except Second Saturdays) 0930 HRS to 1330 HRS

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• Transportation, Logistics, Supply Chain,International Freight Forwarding

Full-time