Assistant, Control Tower

About noon

Were building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and were looking for a (add title) who can help us move even faster.

Noons fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noons mission: Every door, every day.

What you'll do:

• Monitor real-time last-mile performance dashboards across stores and regions.
• Track operational KPIs such as pickup times, delivery times, SLA compliance, and rider availability.
• Identify exceptions, delays, or operational risks and escalate accordingly.
• Track customer and operational defects (NDR, damages, silent orders, ONA, etc.).
• Document defects with proper categorization, root cause tags, and supporting data.
• Escalate recurring issues to Ground Operations, Vendor Supply, or relevant functional teams.
• Assist in compiling daily performance reports and summaries for leadership.
• Maintain logs of escalations, actions taken, and closure status.
• Support Control Tower team in follow-ups with stores, fleet managers, and vendor partners.
• Maintain organized and accurate documentation of operational issues, SOPs, and dependency trackers.
• Support data validation and entry for performance databases and dashboards.
• Assist in preparing weekly/monthly business review inputs.
• Communicate with Ground Ops teams for on-floor updates, action items, and resolution timelines.
• Liaise with Rider Supply and Vendor teams to fill rider shortages or deployment gaps.
• Work with Customer Experience teams on defect validations and customer-impacting cases.

What you'll need:

• 1-2 years of experience in a Logistics or Control Tower role
• Bachelor degree in a quantitative subject
• Good analytical skills with proficiency in Excel/GSheets
• Good communication and coordination skills
• Strong analytical and statistical analysis skills to extract insights and recommendations
• Ability to roll up your sleeves and get your hands dirty
• Capable of working in highly ambiguous situations comfortably
• Understanding Logistics metrics and stakeholder management
• Ability to accommodate flexibility in the work schedule

Who will excel?

• Were looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.