Assistant Community Manager

Job Responsibilities

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

Roles & Responsibilities

1. Profit Center head (including but not limited to):

ASR and margin analysis

Expense Control

Collections

Renewals

Vendor management

Retail Management

Cost optimization

2. Build and expand community

a. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

3. Client satisfaction and service delivery which lead to:

a. Maximum renewals at the budget seat price

b. Maintain above target CSAT score

c. Every member being a Brand Ambassador for AWFIS

4. Training and People development

a. Guided Practice & Coaching to sub-ordinates and Facility Team

b. Self-development & Readiness for next level : Shadow Community Manager

5. Vendor Management

a. Conformance to Purchase-to-Pay process

6. Facilities Management

a. Ensure Upkeep of the Centre

b. Diligent towards Preventive Maintenance Calendar

c. Adherence to Compliances & Protocols

d. Adapts to Environmental-Socio- Governance nuances diligently

7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

8. Execution of all Company Driven ideas and initiatives

9. Team Player a. Collaborate within Team & other stakeholders to drive execution We are looking for Candidates with:

Exemplary Customer service skills and record

An extrovert personality

Aware and with keen interest in current affairs

Ambition and drive to demonstrate continuous upgradation in skills and knowledge

Enthusiasm and demonstrating noticeable participation

Key skills in Relationship Management, Operations, Cost & Revenue Management.

With a hunger to grow with a 2 year focus on managing additional/ increased responsibility

Excellent written and verbal communication

Belief in Extremely strong Process execution

Eligibility: Minimum experience of 3-5 years. Should have managed an annual revenue of a minimum of 2.5 million INR. Worked at a Revenue Centre in the last 2 years. Proficient with MS Spreadsheet Excellent communications skills