Assistant Category Manager - Luxury Kids

Category Managers at TATA CLiQ Luxury own the growth, P&L and customer experience of the category they have been assigned to.

Key roles and responsibilities include:

• Building & Executing the Category Strategy: Develop 1-Year/3-Year growth, efficiency, profitability & customer experience strategy along with weekly/monthly execution plans. This would necessitate working closely with internal cross-functional stakeholders across Marketing, Site merchandising, Operations, Analytics and Product teams as well as building & maintaining excellent relationships with the relevant brands/sellers.
• Building selection: Determine ever-evolving customer needs, monitor local and global trends & grow selection to cater to those via onboarding necessary brands & sellers.
• Demand generation: Work with marketing teams (TATA CLiQ Luxury and brand) to come up with innovative promotions as well as to get support for marketing campaigns.
• Listening to the voice of customer: Gather actionable insights from various sources where customers share feedback (quantitative and qualitative), e.g.: NPS surveys, customer service calls, return reasons with the eventual objective of delighting customers during each step of the order journey.

Skillsets

• Strong bias for action alongside strong interpersonal, communication, and collaboration skills
• Ownership to drive necessary initiatives end-to-end and ability to manage multiple, competing priorities simultaneously
• Advanced proficiency with MS PowerPoint, MS Excel (SQL preferred)
• Strong analytical skills with proven ability to interpret data and link category management data to retailer/business scenarios
• Excellent written and verbal communication skills

Qualifications

• 6+ years of relevant category management experience
• Experience in the apparel category is preferred