Assistant Branch Manager-Inbound-Branch Banking-Service
Kotak Mahindra Bank
5 - 10 years
Mumbai
Posted: 02/03/2026
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Job Description
- Lead and motivate a team of customer service representatives, providing guidance and support to ensure high-quality service.
- Oversee and manage the account opening and closure process, ensuring compliance with bank policies and regulations.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions.
- Cross-sell and upsell bank products and services to existing customers, identifying their needs and offering suitable solutions.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing strategies to enhance the customer experience.
- Collaborate with other departments to ensure smooth operations and efficient service delivery.
- Maintain accurate records and documentation, ensuring data integrity and confidentiality.
- Stay updated with industry trends and best practices, implementing innovative ideas to improve branch performance.
- Conduct regular team meetings and provide performance feedback to team members.
- Represent the bank at community events and build strong relationships with local businesses and organizations.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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