Assistant Branch Manager-Inbound-Branch Banking-Service
Kotak Mahindra Bank
5 - 10 years
Chanda, Mumbai
Posted: 02/03/2026
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Job Description
- Manage and motivate a team of front-line staff, providing regular performance feedback and coaching to drive improvement.
- Oversee and optimize the inbound customer experience, ensuring efficient and effective service delivery.
- Implement and maintain branch policies and procedures, ensuring compliance with regulatory requirements and internal guidelines.
- Monitor and analyze branch performance metrics, identifying areas for improvement and implementing strategies to enhance productivity and efficiency.
- Build and maintain strong relationships with key stakeholders, including customers, colleagues, and community partners, to promote the bank's reputation and brand.
- Collaborate with other branch managers and department heads to share best practices, resolve cross-functional issues, and drive continuous improvement.
- Ensure the branch is well-equipped with the necessary resources, including staff, technology, and supplies, to meet customer demands and achieve business goals.
- Conduct regular customer satisfaction surveys and analyze feedback to identify areas for enhancement and implement appropriate actions.
- Stay updated on industry trends, competitor activities, and emerging technologies to identify opportunities for innovation and improvement.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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