Assistant Branch Manager-Inbound-Branch Banking-Service
Kotak Mahindra Bank
5 - 10 years
Bengaluru
Posted: 02/03/2026
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Job Description
- Oversee daily branch operations and ensure smooth functioning.
- Provide exceptional customer service and resolve customer queries and complaints.
- Assist in achieving sales targets by cross-selling and upselling bank products and services.
- Monitor and maintain accurate records of transactions and customer data.
- Train and mentor junior staff, ensuring high standards of service and compliance.
- Collaborate with the Branch Manager to develop and implement strategic initiatives.
- Ensure compliance with bank policies, procedures, and regulatory requirements.
- Build and maintain strong relationships with customers and key stakeholders.
- Analyze branch performance and identify areas for improvement.
- Support the Branch Manager in making strategic decisions and implementing changes.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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