Assignment Support Associate

Looking to build your career in Assignment Operations? Start your journey with us!

ABOUT THE ROLE

To support the Assignment Support team in the USA with end-to-end administration of placements by ensuring timely drafting of documents, accurate updates in Bullhorn, effective coordination with Sales, Payroll/Navision, and Invoicing teams, and adherence to defined service standards. The role is critical to ensuring contractors are paid on time and clients are invoiced accurately.

Roles & Responsibilities

• Contract Documentation: Draft Contract Offer Letters (COLs) and amendment letters, prioritizing payroll-impacting requests and ensuring 24-hour turnaround for regular placements.
• Placement Administration: Review and approve new placements, extensions, and change requests in Bullhorn within the defined 24-hour TAT.
• Change Requests: Draft and process Bullhorn change requests accurately and within SLA timelines.
• Mailbox Management: Monitor and manage the shared mailbox, prioritizing urgent cases and ensuring timely responses to all stakeholders.
• Follow-Ups: Send follow-ups via email within 48 hours of initial requests to resolve outstanding issues.
• Escalation Management: Escalate missing documentation or delays to senior team members and communicate clearly with the Sales team on any risks that may impact contractor payroll.
• Mass Transitions: Coordinate large-scale contractor transitions by scheduling cross-functional meetings, providing clear step-by-step action plans, and tracking progress to ensure compliance with deadlines.
• Reporting & Updates: Review Placements Ready for Approval reports and assist with follow-ups to maintain accuracy and timely processing.
• Process Improvement: Participate in lessons-learned discussions, identify recurring issues, and recommend corrective measures to prevent future errors.
• Continuous Efficiency: Adopt a proactive approach to improving processes and enhancing operational efficiency across the assignment workflow.
• Administrative Support: Assist the Supervisor with additional administrative tasks as required to support assignment operations.

What Were Looking For

• Education / Background: Business Administration, HR, Operations, or related background preferred.
• Experience: 13 years of experience in assignment administration, contract management, operations, HR operations, or a corporate support role.
• Communication Skills: Excellent written and verbal communication skills in English, with a clear and confident manner.
• Attention to Detail: High accuracy with strong organisational and time-management skills.
• Process Discipline: Ability to follow structured workflows and maintain documentation consistency.
• Technical Skills: Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint) and ability to learn internal systems quickly.
• Team Player: Ability to collaborate with global teams and work independently when needed.

Why NES Fircroft?

• Financial Stability: Competitive salary with a strong bonus scheme.
• Work-Life Balance: Generous WFH policy (3 days per week) and early finish on Fridays.
• Time Off: 18 days of paid leave plus birthday leave, 12 days of casual/sick leave, and 12 bank holidays. Paid leave increases to 20 days after 2 years.
• Development: Full training plan, guidance, and clear career progression.
• Benefits: Pension schemes, life & medical insurance, and more.
• Fitness: Discount on Cult Fit membership.
• Transportation: Free pick-up & drop from selected nodal points.
• Team Environment: Fun, lively atmosphere with team events and celebrations.

Who We Are?

NES Fircroft is a dynamic global leader connecting top talent with major projects across engineering and technical sectors. With over 2,000 professionals in 58 offices worldwide, we deliver exceptional staffing solutions across Oil & Gas, Power, Construction, Life Sciences, Manufacturing, Chemical, Mining, Automotive, IT, and more.

Empower our future with your talent. Join our sustainable energy mission!

Join Us & Power the Change! Apply now to be part of a forward-thinking, growing team making an impact in the staffing industry.

For more details about NES Fircroft, visit our website or follow us on YouTube!