Asia IT SSC Leader – User Environment and Support

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Responsibilities:

• Perimeter: Workstations, Helpdesk
• As Corporate reference center, define Group and Regional standards on specific topics in line with the Center of Excellence direction.
  • Manage Desktop as a Service , Thinclients
  • Internal IT Quality Tool (e-VIQCT)
• Deploy Group and Regional infrastructure standards in all sites.
• Facilitate synergies between the different regions.
• Consolidate expertise,manage and train the Endpoint team
• Manage high complexity problems not treated by Helpdesk
• Interact with vendor expert teams.
• Select and manage Regional outsourcers.
• Define & ensure different levels of service.
• Promote innovation at Regional level.
• Drive regional and country projects

Past experience

A minimum of ten years of prior IT experience and a robust technical background (e.g., a Master's degree in Computer Science) are required.

Demonstrated ability to manage external vendors and lead intricate, multi-site and/or multi-country projects, ensuring efficient execution and superior quality outcomes.

Skillset

You must have high autonomy, a good understanding of underlying IT concepts, strong motivation to learn, and resourcefulness in proposing adequate solutions to complex problems.

Required transversal and communication skills:

• Supplier management
• Project management
• Budget creation and follow-up
• Reporting and communication with internal customers
• Fluent English (Toeic 785 or similar level)

Required technical skills (similar competing technologies also accepted):

• Help Desk management (Processes, ITIL, Incident, Problem, SLA, Continuous Improvement)
• Imaging, software deployment, inventory and asset management (Altiris)
• Endpoint (Laptop, Desktop, Tablets, Thin Clients) hardware
• Printing (copiers, multifunction devices, ...)
• Remote control / Remote Access (Beyond Trust, Ivanti VPN)
• Ticketing Tool (Jira, EaziBI, possibly ServiceNow)
• Automation Scripting (Powershell)
• VDI (DaaS - Workspot)
• Computer Backup (Commvault)
• Active Directory, GPO
• File and print servers (Microsoft)
• Remote Desktop Services (Thin Clients)

• Anti virus (Trellix , Cortex XDR)
• Single sign-on solutions (Evidian)

Skills on other IT infrastructure topics are also highly valued.

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Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com