AS400 Production support

Our client is a global technology company headquartered in Santa Clara, California. it focuses on helping organisations harness the power of data to drive digital transformation, enhance operational efficiency, and achieve sustainability. over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetise their data to improve their customers experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust our client for data solutions.

The companys consolidated revenues for fiscal 2024 (ended March 31, 2024). approximately $57.5 billion USD., and the company has approximately 296,000 employees worldwide. It delivers digital solutions utilising Lumada in five sectors, including Mobility, Smart Life, Industry, Energy and IT, to increase our customers social, environmental and economic value.

Job Title: AS400 production support

Location: Bengaluru

Experience: 6+Years

Job Type : Contract to hire.

Notice Period: Immediate joiners.

Mandatory Skills:

Job Description : Job Summary:

We are looking for a seasoned AS400 Production Support Analyst with 68 years of experience in supporting mission-critical applications on the IBM iSeries (AS400) platform. The ideal candidate will have hands-on experience in RTV (Return to Vendor) and RDQ (Real-time Data Query) processes, along with strong troubleshooting and incident management skills. This role is crucial for ensuring the stability and performance of retail and supply chain operations.

Key Responsibilities:

Provide L2/L3 production support for AS400-based applications, ensuring high availability and performance.

Monitor and resolve issues related to RTV workflows, including vendor returns, credit processing, and inventory adjustments.

Support RDQ processes, ensuring real-time data accuracy and timely query responses across systems.

Perform root cause analysis and implement long-term fixes for recurring production issues.

Collaborate with application development, infrastructure, and business teams to resolve incidents and deploy changes.

Maintain and optimize CL programs, RPG/ILE code, and DB2/400 queries.

Participate in incident, change, and problem management processes using ITSM tools.

Document support procedures, known issues, and resolution steps for knowledge sharing.

Provide on-call support and participate in weekend/holiday rotations as needed.