AS/400 (IBM i) Application Support Engineer - Any UST Location - Immediate Joiner

Candidates ready to join immediately can share their details via email for quick processing.

CCTC | ECTC | Notice Period | Location Preference

nitin.patil@ust.com

Act fast for immediate attention!

Key Responsibilities

Application Support

• Provide L2/L3 support for AS/400 (IBM i) applications in a production environment.
• Ensure system availability and stable application performance.
• Investigate and resolve application incidents, service requests, and defects.

Incident & Problem Management

• Perform root cause analysis (RCA) and implement permanent fixes.
• Coordinate with development, infrastructure, and business teams to resolve issues.
• Provide regular status updates, incident reports, and documentation.

User Support

• Support end users with application-related issues and queries.
• Ensure incidents are resolved within defined SLAs.
• Maintain clear communication with stakeholders during issue resolution.

Operations Support

• Participate in on-call and shift-based support when required.
• Follow ITIL-based processes and ticket management using tools like ServiceNow.

Required Skills

• Strong experience with IBM i / AS/400 environment
• Knowledge of RPG / RPGLE programming
• Experience with CL (Control Language)
• Strong knowledge of DB2 for i and SQL
• Basic debugging and troubleshooting skills
• Experience with ServiceNow or similar ticketing tools

Key Skills

• AS400 / IBM i
• RPG / RPGLE
• DB2 for i
• SQL
• Application Support
• Production Support