ArtificiaI Intelligence Lead

• Managed services Support / Administration of Dynatrace (DT) Platform (Prod / Dev / Staging Environments)

• Perform Daily BAU tasks for managing the Dynatrace environment. 

• Data onboarding / Instrumentation of IT / Business Applications & Infrastructure Monitoring
• Install and configure APM tools, including agent deployment, instrumentation, and integration with various application stacks.
• Conduct performance analysis and troubleshooting of applications to identify bottlenecks and areas for improvement.
• Develop custom dashboards, reports, and alerts to monitor and track key performance indicators (KPIs).
• Collaborate with cross-functional teams, including developers, operations, and business stakeholders, to drive APM best practices and continuous improvement.
• Stay up to date with the latest trends and advancements in APM tools, technologies, and methodologies.
• Document SOP?s covering Deployment / Development / BAU tasks.

Good understanding and experience on:

• Strong experience in implementing and managing Dynatrace solution.
• Proficiency in configuring and customizing Dynatrace to monitor various application stacks, including web, mobile, and cloud-based applications.
• Solid understanding of application performance metrics, tracing, and profiling techniques.
• Experience in configuring End user monitoring (Synthetic / Real user Monitoring)
• Expertise in troubleshooting performance issues, conducting root cause analysis, and implementing performance optimization strategies.
• Proficient in working with various DT monitoring agents, setting up instrumentation, and integrating APM tools with application frameworks and platforms.
• Excellent problem-solving and analytical skills to diagnose complex performance issues and recommend effective solutions.
• Strong communication and presentation skills to effectively communicate technical concepts and findings to both technical and non-technical stakeholders.
• Ability to work collaboratively in cross-functional teams and manage client relationships effectively.

• Dynatrace Professional / black belt certified.
• Understanding of cloud-native architectures and the ability to monitor applications in cloud environments.
• Familiarity with other APM Tools (APPD / New Relic, HP Stack,..)
• Familiarity with scripting languages like Python or PowerShell for automation and extending APM tool functionality.