Area Vehicle Service Manager

You’ll be our: Area Vehicle Service Manager

You’ll be based at: Pune - Zonal Office

You’ll be aligned with: Zonal Vehicle Service Manager

You’ll be joining our: Service Delivery Team

What you’ll do at Ather:

• Ensure that the kPIs of the doorstep service teams are met, while keeping in mind great customer experience - at coco and doco locations.
• Monitor and control the service quality as per Ather standards, through adoption of best practices and service shops at service centers and for the service fleet.
• Monitor customer complaints, ensure redressal, and initiate necessary corrective actions.
• Pdi (support) / warranty management.
• Provide technical support to the local doorstep service team across coco and doco locations.
• Plan and support service marketing activities in the city.
• Support establishment of vehicle service set up in all launch markets.
• Support service strategy team to document service sops and service manual.
• Ensure a high level of competence for the service center and service fleet teams through training needs analysis.

Here’s what we’re looking for:

• Experience in after sales operations and strong team management and collaboration skills.
• You need a customer first attitude and an ability to anticipate customer needs and exceed expectations.
• A fair understanding of EV technology is a definite plus.
• Demonstrates an ability to control operational costs, improvise tools/equipment, sops to minimize costs.
• Demonstrate the ability to scale operations and showcase value improvement.

What you bring to Ather:

• We are looking for a graduate in business/engineering from a tier i/tier ii institute.
• 4-8 years of experience in managing service delivery operations (team of 20+ or multiple workshops).