Area Vehicle Service Manager

You’ll be our: Area Vehicle Service Manager 

You’ll be based at: Corporate Office (IBC Knowledge Park, Bengaluru)

You’ll be aligned with: Manager Service Delivery

You’ll be joining our: Vehicle Service Delivery team

What you’ll do at Ather:

• You will be our key senior resource in the city, managing service delivery, service operations, and demand generation under your supervision.

• Ensure all business aspects are in place (workforce hiring and training).

• Be responsible for the team that operates our flagship workshops in the city, which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops and ensuring the team is passionate and committed to delivering the best experience to our customers is a key task of this role.

• Drive service KPIs for the city.

• Manage the day-to-day service operations, ensuring the end-to-end process and guiding and mentoring the team executing these operations.

• Be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels. You will ensure that the projected volume plan is achieved.

• Monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse.

• Be administratively responsible for the management of the premises of Ather in the city.

Here’s what we’re looking for:

• Experience in after-sales operations and strong team management and collaboration skills.

• A customer-first attitude to understand customer needs and exceed their expectations.

• A fair understanding of EV technology is a definite plus.

What you bring to Ather:

• Graduate in Business/Engineering from a Tier I/Tier II institute.

• 10+ years of experience in managing service delivery operations.