Area Service Manager

• Position Title Area Service Manager
• Location Indore (Will be handling Indore & Upcountry)
• Total Experience 7 to 15 Years
• Qualification Minimum BE /B Tech (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)
• Dual Reporting to Branch Sales Manager & Regional Service Manager
• Direct Reporting - Yes (Approx-3 to 5 Off Roll)
• Languages Known- English, Hindi
• Industry- Consumer Durable /FMCD (Preferably from small appliances)/ Telecom /Electrical

Key Responsibilities: -

• ASC Monthly warranty payment monitoring and submission to HO & Commercial.
• Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc.
• Management of customer issues and provide timely responses to customer feedback.
• Ability to work with multiple stakeholders and Third parties.
• Strong analytical and problem-solving abilities.
• Direct Interaction with customers.
• Manpower availability as per workload and allocation the resources for an effective service delivery.
• Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards.
• Proactively monitor and maintain optimum inventory level and distribution of spare parts.
• Improve service channel staffs technical & and customer handling skills through continuous education.

Competencies: -

• Critical thinking and problem-solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility, and presentation skills.
• Collaboration and team leadership abilities
• Effective time management skills

Remarks-

• Looking for a stable candidate (Frequent Job Changes will not be considered)
• Looking for candidates from Indore Location or ready to relocate to Indore
• Team Handling experience is a must
• Exposure to handling Authorized Service Center is compulsory
• Exposure to handling high volume is compulsory
• Working knowledge of Excel & SAP is an added advantage