Area Service Manager

We are looking for a dynamic and result-oriented Cluster Service Manager to manage 34 Service Centers and drive operational excellence, customer satisfaction, and revenue growth. In addition to service operations, the role will also function as a Business Development Manager to promote and sell our service offerings to corporate companies and institutional clients.

Key Responsibilities:

1. Cluster Service Operations Management

• Oversee end-to-end operations of 34 service centers.
• Ensure achievement of revenue, productivity, and profitability targets.
• Monitor service KPIs: TAT, repeat repairs, CSAT, SLA adherence.
• Ensure compliance with brand guidelines and service standards.
• Drive team performance and manpower planning across locations.
• Conduct regular performance reviews and team meetings.
• Ensure proper inventory control and spare management.
• Maintain strong coordination with internal departments.

2. Corporate Business Development (Service Sales)

• Identify and approach corporate companies for AMC, bulk repairs, and service contracts.
• Generate new B2B leads and convert them into long-term service clients.
• Conduct client meetings and presentations to promote service offerings.
• Negotiate pricing and close service agreements.
• Maintain relationships with key corporate accounts.
• Achieve monthly and quarterly business development targets.
• Work closely with service center teams to ensure smooth execution of corporate commitments.

Key KPIs:

• Cluster revenue & profitability
• Service TAT & CSAT scores
• Cost control & productivity
• Corporate service revenue
• New B2B client acquisition

Candidate Profile:

• 812 years of experience in Service Operations / After-Sales / Retail Service Management.
• Experience managing multiple locations is preferred.
• Exposure to B2B or Corporate Sales is added advantage.
• Strong leadership and team management skills.
• Good negotiation and presentation skills.
• Ability to balance operational control with business expansion.
• Willingness to travel within the cluster region.