Area Service Incharge

Jio is actively looking to hire candidates for the position Area Service Incharge for Kochi & Trivandrum

Key requirements are

1. Graduation and Diploma in Engineering stream.

2. Experience of 6-10 years in After sales service.

Job Description

1. Candidate is responsible for resource planning, recruitment and deployment.
2. Partner lifecycle management
3. Ensure onboarding quality and take accountability of service deliverables
4. Ensure adequate manpower availability
5. Monitor daily performance and motivate team and provide proper training
6. Visit partners, markets as required
7. Gather customer feedback and mentor and counsel manpower
8. Motivate partners for timely targets
9. Handle escalations and ensure satisfaction
10. Coordinate with Sales, Service, Network, Finance teams
11. Participate in various Business Activities as required

Skill sets:

1. Relationship management
2. Delegation skills
3. Team management
4. Diversity management
5. Problem Solving skills
6. Experience in area/zone for DTH Industry / Device Operations
7. Geography knowledge
8. Domain knowledge of DTH / Cable / Telecom/ Devices
9. Understanding of business training requirements