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Area Customer Service Manager-Product-Support-Service - Non Branch Banking

Kotak Mahindra Bank

5 - 10 years

Bengaluru, Kota

Posted: 02/03/2026

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Job Description

The Area Customer Service Manager will be responsible for overseeing and enhancing the customer experience across various touchpoints. This role requires strong leadership skills, a customer-centric approach, and the ability to drive operational excellence. The manager will work closely with the Product Support Service team to ensure efficient and effective service delivery, meeting the needs of our diverse customer base. Responsibilities:
  • Lead and manage a team of customer service professionals, providing guidance and support to ensure high-quality service delivery.
  • Develop and implement strategies to enhance the customer experience, focusing on continuous improvement and innovation.
  • Ensure compliance with regulatory requirements and internal policies, maintaining a high standard of ethical conduct.
  • Monitor and analyze customer feedback, identifying trends and areas for improvement to enhance customer satisfaction.
  • Collaborate with cross-functional teams to align customer service strategies with overall business objectives.
  • Oversee the resolution of complex customer issues, ensuring timely and effective responses.
  • Conduct regular performance evaluations and provide constructive feedback to team members, fostering a culture of continuous learning and development.
  • Stay updated on industry trends and best practices, implementing new initiatives to stay ahead of the competition.
  • Build and maintain strong relationships with key stakeholders, including senior management and external partners.

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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