Area Customer Care Manager
Mahindra
5 - 10 years
Guwahati
Posted: 19/06/2025
Job Description
Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field.
Rectify defects in vehicles / overhaul aggregates.
Maintain and handle internet-based warranty.
Ensure implementation of service processes at channel partners.
Development of secondary channel.
Feedback on company's as well as competitor's products.
Training of service managers.
Work out special service support for strategic customers with channel partners.
Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
Secondary network for spare parts sales.
Guide channel partners for manpower/facilities/equipment optimisation.
Ensure profitability of workshops of channel partners.
MIS on service.
Spare parts inventory management.
Managing service guarantee at the dealership.
Monthly visit to ASC and monitor his performance along with ASC coordinator.
Service camps on monthly basis.
Monthly visits to customer and update M Response data
Education Qualification
Bachelor of Engineering
General Experience
5 years and above
System Generated Core Skills
System Generated Secondary Skills
About Company
Mahindra is a leading Indian multinational conglomerate with diverse operations across industries such as automotive, aerospace, agribusiness, IT, and finance. Best known for its automobiles, especially SUVs and tractors, the company is recognized for innovation, sustainability, and its strong presence in both domestic and global markets.
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