Architect Platform Engineering

Summary of the Role

You’ll play a key role in shaping the future of our ServiceNow platform by guiding architectural strategy, platform evolution, and integration across enterprise systems. This role offers an opportunity to make a meaningful impact on how technology supports business transformation.

Your Main Responsibilities

• Define the long-term architectural blueprint for ServiceNow across domains including Information Technology (IT), Human Resources (HR), Finance, Risk, and Procurement.

• Guide platform maturity efforts such as Configuration Management Database (CMDB) enhancement, automation, Artificial Intelligence for IT Operations (AIOps), and predictive analytics.

• Design comprehensive solution architectures that integrate with core enterprise systems such as SAP, Workday, and Salesforce.

• Ensure platform rationalization, instance strategy, and alignment with data residency regulations.

• Collaborate with transformation partners, Chief Information Officers (CIOs), and security teams to shape platform governance and funding approaches.

• Evaluate new platform capabilities (e.g., Now Assist, Generative AI, Data Fabric) and help shape the adoption roadmap.

• Has good development experience in programming languages such as Java, C++, and Python, demonstrating flexibility across technology stacks.

About the Ideal Candidate

• Has 10+ years of experience with ServiceNow, including at least 3 years in an architecture role focused on long-term planning at enterprise scale.

• Demonstrates a good understanding of architectural patterns, compliance requirements, and cloud-native integrations.

• Has experience guiding multi-domain ServiceNow implementations across global environments.

• Holds certifications such as ServiceNow Master Architect or Technical Architect. Certified System Administrator (CSA), Certified Application Developer (CAD), and multiple Certified Implementation Specialist (CIS) certifications are needed.

• Comfortable engaging with senior leadership and communicating platform strategy clearly and effectively.

What we can offer you

• 🎯 A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose. 

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

• 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

• 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 

• 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

• 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

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