Architect

Solution Architect- Software Asset Management & ITSM 

About Our Team 

Our global team supports products that educate and provide electronic health records, introducing students to digital charting and preparing them to document care in today’s modern clinical environment. We have a stable product that we strive to maintain while valuing trust, respect, collaboration, agility, and quality in our team. 

About the Role 

We are seeking a highly skilled Solution Architect with expertise in Software Asset Management (SAM) and IT Service Management (ITSM) to design, implement, and optimize enterprise solutions. The ideal candidate will have hands-on experience with Tanium, Flexera, and Freshservice, along with expertise in Snowflake Data Warehouse to support data-driven decision-making. 

Responsibilities 

Architect and Design Solutions 

• Develop scalable, enterprise-level architectures for Software Asset Management and IT Service Management. 

• Define best practices for integrating Tanium, Flexera, and Freshservice into the existing IT landscape. 

• Ensure alignment with industry standards, governance policies, and business goals. 

Software Asset Management (SAM) 

• Implement and optimize Flexera for license management (including SaaS licensing), compliance tracking, and cost optimization. 

• Define strategies for software lifecycle management, contract renewals, and risk mitigation. 

• Establish automation frameworks to enhance software asset discovery and reporting. 

IT Service Management (ITSM) 

• Enhance ITSM efficiency through automation, integrations, and analytics via FreshService. 

• Provide governance over ITSM processes, ensuring a seamless end-user experience. 

Endpoint Security & Compliance 

• Leverage Tanium for asset discovery, patch management, vulnerability detection, and endpoint security. 

• Integrate Tanium with ITSM and SAM tools to ensure data consistency and compliance reporting. 

• Develop security and operational resilience strategies for IT assets. 

Data Management & Analytics 

• Utilize Snowflake Data Warehouse to centralize ITSM and SAM data for advanced analytics and reporting. 

• Design and implement data pipelines for seamless integration with IT operations and business intelligence tools. 

• Develop dashboards and analytics frameworks to optimize IT asset utilization and service performance. 

Stakeholder Engagement & Advisory 

• Collaborate with IT leadership, procurement, and security teams to define SAM and ITSM roadmaps. 

• Present architecture solutions and recommendations to key stakeholders. 

• Provide technical leadership and mentorship to IT teams.

Requirements 

Experience & Knowledge 

• 5+ years of experience in Solution Architecture, ITSM, and SAM. 

• Strong expertise in Tanium, Flexera, Freshservice. 

• Experience with Snowflake and data modeling. 

• Understanding of software licensing models (Microsoft, Adobe, Oracle, SaaS Solutions, etc.). 

• Familiarity with ITIL framework and best practices. 

Technical Skills 

• Hands-on experience with ITSM platforms, asset discovery tools, and security solutions. 

• Proficiency in scripting languages (PowerShell, Python, or similar) for automation. 

• Experience with Snowflake Data Warehouse, including schema design, SQL, and data modeling. 

• Knowledge of cloud environments (AWS, Azure) and enterprise IT ecosystems. 

Certifications (or equivalent experience) 

• ITIL Foundation or higher. 

• Tanium, Flexera, Freshservice, Snowflake certifications. 

• Certified Software Asset Manager (CSAM) or equivalent. 

Work in a Way that Works for You 

We promote a healthy work-life balance across the organization. We offer numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals. 

Working for You 

We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer: 

• Comprehensive Health Insurance. 

• Enhanced Health Insurance Options. 

• Group Life Insurance. 

• Group Accident Insurance. 

• Flexible Working Arrangements. 

• Employee Assistance Program. 

• Medical Screening. 

• Modern Family Benefits including maternity, paternity, and adoption support. 

• Long-Service Awards. 

• Celebratory New Baby Gift. 

• Subsidized Meals (location-specific). 

• Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. 

• Free Transport for home-office-home commutes (location-specific). 

About the Business 

We are a global leader in information and analytics, assisting researchers and healthcare professionals in advancing science and improving health outcomes. We combine quality information and extensive data sets with analytics to support science and research, health education, and interactive learning. At our company, your work contributes to addressing the world's grand challenges and fostering a sustainable future. We utilize innovative technologies to support science and healthcare, partnering for a better world.