Architect
Birlasoft
2 - 5 years
Pune
Posted: 05/09/2025
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Job Description
Area(s) of responsibility
Mulesoft JD
- Integrations resource with 12+ years of Middleware Integration Experience, 8+ years in Mulesoft.
- Ensure adherence to integration best practices and security standards
- Implement Enhancements and minor changes without altering core architecture
- Provide technical leadership during escalations or complex issue triaging
- Tickets are triaged based on severity (P1–P4), with P1 and P2 requiring immediate attention and often 24x7 .
- Investigating and resolving issues across L1–L4 support levels
- Performing root cause analysis (RCA) for recurring or critical issues and recommending preventive actions
- Architects must ensure resolution within agreed SLAs and escalate to SMEs or project leads when needed
- Deployment of integrations on various environments (Manual / CI/CD)
- Track metrics like MTTR (Mean Time to Resolution), ticket aging, and breach rates to identify improvement areas
Ready to work in shift ( 3AM EST to 11AM EST)
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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