Architect
Birlasoft
2 - 5 years
Noida
Posted: 27/10/2025
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Job Description
Area(s) of responsibility
ServiceNow Developer :
Key Responsibilities
- Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, App Engine, or other modules as per business needs.
- Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
- Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
- Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
- Maintain platform stability, performance, and upgrades including patch management and version upgrades.
- Create and maintain technical documentation, including solution designs and user guides.
- Follow ServiceNow best practices and ensure security and compliance standards are met.
- Troubleshoot issues, perform root cause analysis, and provide ongoing support.
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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