Arabic Customer Support Executive

Company Description

GreenHonchos (GH) is a leading Digital Commerce enablement agency with over a decade of experience driving the growth of more than 200 global retail brands online. We specialize in integrating world-class technologies, digital commerce platforms, and tailored e-commerce strategies to create exceptional consumer experiences and achieve significant revenue growth. GH supports retail brands in their digital transformation, providing expertise in high-converting website creation, brand-native digital content, and omnichannel growth strategies. With offices in Delhi, Mumbai, Bengaluru, and Dubai, we cater to retail businesses, supermarkets, healthcare industries, and more.

Job Summary

We are seeking a proactive Customer Support Executive with experience in e-commerce operations and proficiency in both Arabic and English. The ideal candidate will handle customer inquiries, coordinate order fulfillment, and ensure a seamless shopping experience for our customers in the UAE and GCC region.

Key Responsibilities

• Respond to customer queries via phone, email, live chat in both Arabic and English.
• Manage end-to-end e-commerce operations, including order processing, returns, and delivery follow-ups.
• Track shipments and resolve logistics or delivery issues promptly.
• Coordinate with warehouse, logistics, and vendor teams to ensure timely order fulfilment.
• Provide product information, troubleshoot issues, and escalate complex cases when needed.
• Maintain accurate records of customer interactions and prepare daily/weekly support reports.
• Investigate and resolve customer complaints promptly while maintaining a high level of professionalism.
• Gather customer feedback and share insights to improve processes and enhance the user experience.

Requirements:

• 13 years of experience in customer support or e-commerce customer support.
• Fluency in Arabic (written and spoken) and English is mandatory.
• Strong knowledge of online order management systems, CRM tools, and MS Office.
• Excellent communication, problem-solving, and multitasking abilities.
• Ability to work in a fast-paced environment and manage high volumes of customer interactions.