AR-MT
Genpact
0 - 3 years
Noida
Posted: 13/03/2025
Job Description
Responsibilities
Should have an experience of relevant years in ITC Domain with excellent communication skills.
Complete Quality checks as defined and agreed with Client Contracts
Respond to customer emails related to payment / dispute/Collections queries.
Maintain exception logs for process related exception as and when they occur for knowledge retention.
Prepare and complete SOPs or Process manual as per Client & Process requirements.
Perform daily internal audit.
Collections Management for all assigned divisions/entities, including credit card collections and processing
Period Close & Reconciliations
Customer communications including dunning processes, emails and customer portals
Managing AR ageing at a customer level
Deductions Management (validate deductions & settle rebates, record approved deductions, process credit/ debit memos), including trade and non-trade deductions
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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