AR Collections Manager

General Position Summary:

Reporting directly to the Finance Country Director(GCC), the Collection & AR Manager is responsible for managing and monitoring customer collections & AR and working directly with the Credit Managers related to Wholesale customers. The Collection & AR Manager closely monitors the customers’ account receivable situation, collecting & reconciling AR and minimizing past due accounts and assists in managing the overall strategy regarding risk assessment decisions for Collections & Accounts Receivable. The Collection & AR Manager will oversee up to $100M in receivables across thousands of wholesale customers and work cross functionally with Credit, Cash Application, AR, Collections, & disputes with a staff of 5-8 associates.

Essential Functions/Major Responsibilities:

Oversee and assist the Regional Credit Managers (8) with collection of delinquent receivables and facilitating timely release of orders of approximately 2,500 customers.

Partner with the Deductions team to collect the maximum amount of customer chargebacks while minimizing impacts to key accounts.

Review and communicate with Credit Managers to monitor customers’ accounts receivable status, taking appropriate actions to prevent potential bad debt via regular reviews of customer credit data which may vary and be complex in nature.

Assist in preparing monthly reports including historical accounts receivable aging analysis, estimated cash receipts from customers, probable bad debts, estimated manual credits to customers, and bad debt reserve requirements. Regularly monitor key performance indicators (KPIs) like collection rates, delinquency levels, aging analysis, and customer satisfaction to identify areas for improvement. 

Assist in recovery of all accounts that have been placed with outside collection agencies or attorneys.

Ensure compliance with collection & credit processes as well as adherence to established corporate policies and internal controls including control over all facets of acquiring and maintaining security files.

In partnership with the Credit Manager assist in developing and implementing comprehensive collection strategies, including escalation procedures, payment plan options, and customer contact protocols aligned with company goals and legal guidelines. 

Lead & implement process improvement strategies to drive improved efficiencies and lower cost leveraging principles and other tools.

Support a strong performance management process that aligns individual objectives with business metrics and connects performance against those objectives.

Specific Job Skills:

Possess a thorough knowledge of credit and collection techniques and procedures. Extremely well-developed ability to read, write, and speak English. Ability to communicate and understand subjects of a technical or moderately complex nature. Mental ability to conduct complex interpersonal interactions with customers and company personnel. Possess college level math skills and extremely well-developed research and analysis skills. Ability to initiate problem solving methods, make decisions independently, operate independently utilizing discretion, and to effectively manage several projects at the same time. Ability to work effectively under pressure. Possess the ability to read and understand financial statements and credit reports. Physical capability to use telephone, computer hardware and software including keyboard. Type, sit and stand for extended periods of time. Occasionally bend or stoop, and tour customer sites.

Education and/or Experience:

Requires a Bachelors degree or equivalent specializing in Business Administration, Finance or related field and a minimum of 5 years related credit and collections experience, or equivalent education and/or experience.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.