Apprentice - Branch Apprentice - HT House - New Delhi

Job Title: Branch Apprentice - HT House

Location: New Delhi

Role Description

The position is for an Apprenticeship based out of New Delhi and reporting to the Branch Operations Service Manager.

Your key responsibilities

• Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions within specified SLA’s.
• Ensure laid down processes are being followed; DB internal security standards are followed.
• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• All the transactions are carried out with 100% accuracy without errors.
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy. 
• Handling customer queries related to KYC and account maintenance.
• Handling scanning activity of documents and transactions.
• Ensure customer financial and non-financial transactions are handled without any errors.
• Effective service delivery by reducing customer turnaround time.
• Ensure SRs are closed within stipulated time with appropriate remarks.
• Ensure accurate checking/processing of account opening documents & MF applications.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the branch lobby as per clean desk policy standards.
• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base

Your skills and experience

• Good knowledge of Excel, Word, and Power point presentation.
• Excellent communication skills.

Education | Certification (Recommended):

• Bachelor’s degree from an accredited college or university

Education/ Qualifications

• Minimum Graduation in any stream.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.