Applications Support Sr Analyst - C12 - PUNE

Business background:

Custody is part of Securities Services Technology department in Citibank. Custody services are offered to various institutional Clients of Citi across several markets globally.

We are looking for systems support professional to join one of our expanding team in Pune, India. This role will provide application and technical support to our back-office systems. The systems supported are key systems within Citi. We are interested in hearing from people with technical support experience from a variety of backgrounds, or with a strong interest in moving into a technical support function. 

This is a fast paced environment where you need to respond quickly but calmly to issues as they arise. The ideal candidate should be technically astute, well organized, pro-active and be comfortable discussing issues with business and technical users at all levels.  They also need to possess good multi-tasking skills. We operate a broad range of work patterns, some of which may require on-call or weekend support to manage outages, Change related activities, and any Client onboarding support activities.

Job Purpose:

The requirements and responsibilities of therole includes (but are not limited to) the following:

• Investigation of incidents reported across various distributed applications within the Custody business.
• Prior working experience in Securities Services business such as in banks is a plus.
• Engagement with ITIL processes including Major Incident management, problem management, change management etc.
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems.
• Operate with minimal to no supervision in resolving incidents and drive issues with a sense of urgency to resolve and restore services to prevent Client impact.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Strong analytical and troubleshooting skills in resolving Production outages at different levels of complexity across .Net/Java, SQL, Linux, etc.,
• Preferrable to have applied knowledge of Performance/Monitoring tools such as Splunk, Elastic Search, and ITRS/Geneos Monitoring.
• Work closely with Development and Infrastructure partners to detect potential issues and address them before they manifest in Production.

Technical Skills:

SQL Server – SQL, Stored Procedures

Redis or Oracle or other RDBMS

Unix/AIX/Windows

Knowledge of MQ Series, NDM / IBM Connect::Direct / Kafka / RabbitMQ

Scheduling Tools (Autosys/Control M)

ITRS Geneos Monitoring tool knowledge (preferred)

Knowledge of Cloud technologies (preferred)

Qualifications:

• 5-8 years’ experience in Production Support, and some prior development experience.
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills