Applications Support

 Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. 

 As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.

Job responsibilities

• Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
• Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.
• Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code.

Required qualifications, capabilities, and skills.

• Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience in observability and monitoring tools and techniques.
• Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script)
• Experience in observability and monitoring tools and techniques.
• Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc.
• Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform
• Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities.

Preferred qualifications, capabilities, and skills

• Experience and understanding of Genetec Security Desk
• Understanding of cloud infrastructure