Applications Support Analyst - C10 - PUNE

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

 As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Job Description

The occupant of this position will act as the administrator and support engineer for Documentum Suite of products like Content Server 22.x, D2, OTDS, and xPlore. Must be hands-on with installation, administration, configuration, and troubleshooting activities for these products. The role will be responsible for patching, upgrades, and secure integration of these products with other Citi approved tools and technologies. Information security is of paramount importance and this role will be responsible for maintaining a safe and secure infrastructure for the applications using these technologies. The job also includes collaboration with engineering, architects, and application teams to build and maintain highly flexible, scalable and resilient infrastructure.

Responsibilities:

• Install, configure, and administer Documentum Infrastructure on Linux operating system – Content Server, D2, xPlore and OTDS.
• Monitor and maintain the Documentum infrastructure and troubleshoot issues as necessary. Determine root cause of issues and implement preventive measures.
• Work closely with Technology Partners (engineering, architects, applications teams and others) Identify process improvement opportunities and implement them.
• Participate in disaster recovery testing (COB tests) and any follow up actions.
• Perform post release checkouts after application releases and infrastructure updates.

• Develop and maintain technical support documentation.

• Analyze applications to identify risks, vulnerabilities and security issues and recommend corrective actions and follow ups.
• Perform other duties and functions as assigned from time to time.

Qualifications:

• Must have 2-4 years of experience in administering and supporting Documentum suite of products Content Server, D2, xPlore and OTDS infrastructure.
• System administration knowledge and experience of Documentum Content Server.
• Hands-on experience in MW technologies like Tomcat, RHEL Linux and Apache.
• Must have working experience with Relational Databases - SQL Server, Oracle.
• Hands-on experience in monitoring tools like App Dynamics and ITRS.
• Experience in Kafka as a service infrastructure is a plus.
• Experience with JIRA/SharePoint Usage/Confluence is a plus.
• Good customer service, communication, and interpersonal skills
• Ability to plan and organize workload.

Education:

• Must have Bachelor’s/University degree preferred in Computer Science or Information Technology.