Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : Workplace Technology Solutions
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Endpoint Configuration Manager system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent support to our clients. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with stakeholders to understand their requirements and provide technical support. - Troubleshoot and resolve issues related to the Microsoft Endpoint Configuration Manager system or application. - Perform regular system maintenance and updates to ensure optimal performance. - Document and communicate technical solutions to both technical and non-technical stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager, Workplace Technology Solutions. - Strong understanding of IT operations and support processes. - Experience in troubleshooting and resolving technical issues. - Excellent communication and interpersonal skills. - Ability to work effectively in a team environment. - Knowledge of ITIL framework and best practices. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Pune office. - A 15 years full-time education is required.