Application Tech Support Practitioner
Accenture
5 - 7 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Linux Architecture
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BTech
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Identify and analyze system or application issues and provide effective solutions. - Communicate with clients to understand their needs and provide technical assistance. - Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Architecture. - Strong understanding of system architecture and troubleshooting techniques. - Experience in diagnosing and resolving system or application issues. - Knowledge of scripting languages such as Bash or Python. - Familiarity with cloud technologies and virtualization. - Good To Have Skills: Experience with network administration and security. - Experience with database management systems. - Knowledge of ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 5 years of experience in Linux Architecture. - This position is based at our Pune office. - A BTech degree is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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