Application Tech Support Practitioner
Accenture
5 - 7 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software Defined Network and Operations, SD Access Operations
Good to have skills : SD-WAN Operations
Minimum 5 year(s) of experience is required
Educational Qualification : Must have DNAC operation with PnP and SWIM experience
Summary: As an Application Tech Support Practitioner, you will be responsible for ensuring the smooth functioning of the client's system or application. Your typical day will involve using your expertise in Software Defined Network and Operations to accurately define and resolve client issues, while also utilizing your exceptional communication skills to maintain a high level of quality and client satisfaction. Roles & Responsibilities: - Provide ongoing support to clients, acting as the primary interface between the client and the system or application. - Utilize your expertise in SD Access Operations to accurately define client issues and design effective resolutions. - Maintain a high level of quality and client satisfaction through exceptional communication skills and a deep understanding of the product. - Collaborate with cross-functional teams to ensure the smooth functioning of the system or application. - Stay updated with the latest advancements in SD-WAN Operations to integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Software Defined Network and Operations, specifically in SD Access Operations. - Good To Have Skills: Experience in SD-WAN Operations. - Strong understanding of IT Operations and related technologies. - Excellent communication skills and ability to accurately define and resolve client issues. - Collaborative mindset and ability to work effectively with cross-functional teams. Additional Information: - The candidate should have a minimum of 5 years of experience in Software Defined Network and Operations, specifically in SD Access Operations. - The ideal candidate will possess a strong educational background in Information Technology Operations or a related field. - This position is based at our Pune office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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