Application Tech Support Practitioner
Accenture
5 - 7 years
Pune
Posted: 11/19/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Cloud Contact Center Implementation system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve troubleshooting client issues, providing technical support, and collaborating with the development team to enhance system functionality. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Troubleshoot client issues and provide technical support. - Collaborate with the development team to enhance system functionality. - Ensure timely resolution of client issues. - Conduct system testing and debugging to identify and resolve issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Strong understanding of cloud-based contact center solutions. - Experience in implementing and configuring cloud contact center platforms. - Knowledge of telephony systems and call routing strategies. - Experience in troubleshooting and resolving technical issues in a contact center environment. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Cloud Contact Center Implementation. - This position is based at our Pune office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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