Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : Workplace Technology Solutions
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Endpoint Configuration Manager system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent support to our clients. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist clients in troubleshooting and resolving issues with the Microsoft Endpoint Configuration Manager system or application. - Communicate effectively with clients to understand their concerns and provide appropriate solutions. - Collaborate with cross-functional teams to address complex technical issues. - Document and maintain accurate records of client interactions and issue resolutions. - Stay updated with the latest product knowledge and industry trends. - Proactively identify opportunities for process improvements and share best practices with the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager. - Good To Have Skills: Experience with Workplace Technology Solutions. - Strong understanding of IT support principles and best practices. - Excellent problem-solving and analytical skills. - Ability to effectively prioritize and manage multiple tasks. - Strong communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Pune office. - A 15 years full-time education is required.