Application Tech Support Practitioner
Accenture
3 - 5 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot and resolve system or application-related problems. - Collaborate with the team to discuss and analyze client requirements. - Design and implement solutions based on client needs. - Ensure smooth operations of systems and applications. - Stay updated with the latest industry trends and technologies. - Continuously improve product knowledge and technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Implementation. - Good To Have Skills: Experience with firewall configuration and management. - Strong understanding of network security principles and best practices. - Experience in implementing and managing network security solutions. - Knowledge of intrusion detection and prevention systems. - Familiarity with VPN technologies and protocols. - Ability to troubleshoot network security issues. - Excellent analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Security Implementation. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).