Application Tech Support Practitioner
Accenture
2 - 4 years
Pune
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelor Degree
Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: - Provide service desk voice support, interfacing with clients to accurately define and resolve issues. - Manage service desk operations, ensuring world-class system performance. - Utilize exceptional communication skills to maintain ongoing interface between the client and the system or application. - Interpret and design resolutions based on deep product knowledge, utilizing exceptional problem-solving skills. Professional & Technical Skills: - Must To Have Skills: Experience in Service Desk Voice Support and Service Desk Management. - Good To Have Skills: Knowledge of Cloud Technologies and Application Support. - Strong understanding of IT Operations and exceptional problem-solving skills. - Experience with ticketing tools such as ServiceNow or Remedy. - Excellent communication skills and ability to interface with clients. - Ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. - This position is based at our Pune office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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