Application Tech Support Practitioner
Accenture
3 - 5 years
Other
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Linux Operations
Good to have skills : Linux/Unix Desktop Management, Identity Access Management (IAM)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring timely resolution to maintain client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their queries and concerns. - Troubleshoot system or application issues and provide timely resolutions. - Collaborate with cross-functional teams to resolve complex technical issues. - Document and maintain accurate records of client interactions and issue resolutions. - Identify opportunities for process improvements and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations. - Good To Have Skills: Experience with Identity Access Management (IAM), Linux/Unix Desktop Management. - Strong understanding of Linux operating systems and command-line tools. - Experience in troubleshooting and resolving Linux-related issues. - Knowledge of scripting languages such as Bash or Python. - Familiarity with virtualization technologies like VMware or Docker. Additional Information: - The candidate should have a minimum of 3 years of experience in Linux Operations. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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