Application Tech Support Practitioner
Accenture
2 - 4 years
Noida
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft SQL Server
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft SQL Server system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the Microsoft SQL Server system or application. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot and resolve technical problems related to the Microsoft SQL Server system or application. - Collaborate with the team to identify and implement solutions to work-related problems. - Ensure the smooth functioning of the Microsoft SQL Server system or application. - Maintain a high level of customer satisfaction by providing excellent support and resolving issues in a timely manner. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft SQL Server. - Strong understanding of database management systems and SQL queries. - Experience in troubleshooting and resolving technical issues related to Microsoft SQL Server. - Knowledge of database performance tuning and optimization techniques. - Familiarity with database backup and recovery procedures. - Good To Have Skills: Experience with database administration and maintenance tasks. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft SQL Server. - This position is based in Noida. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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