Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : AIX System Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the AIX System Administration. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Your typical day will involve collaborating with clients, analyzing system issues, and providing effective solutions to ensure smooth operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and resolve client issues in a timely and efficient manner. - Analyze system performance and identify areas for improvement. - Design and implement system enhancements and upgrades. - Ensure compliance with security and data protection policies. - Stay updated with industry trends and advancements in AIX System Administration. Professional & Technical Skills: - Must To Have Skills: Proficiency in AIX System Administration. - Strong understanding of system architecture and infrastructure. - Experience in troubleshooting and resolving system issues. - Knowledge of system monitoring and performance optimization. - Familiarity with scripting languages such as Shell or Perl. Additional Information: - The candidate should have a minimum of 7.5 years of experience in AIX System Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.