Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : Workplace Technology Solutions
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve issues related to Microsoft Endpoint Configuration Manager. - Collaborate with cross-functional teams to enhance system performance. - Document and maintain technical procedures and user guides. - Stay updated with the latest technology trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager. - Good To Have Skills: Experience with Workplace Technology Solutions. - Strong understanding of system configurations and troubleshooting. - Knowledge of ITIL framework and incident management processes. - Excellent communication and interpersonal skills. - Ability to prioritize and manage multiple tasks effectively. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Nagpur office. - A 15 years full-time education is required.